Shipping & Delivery Info (Hong Kong)
How long does it take to receive my custom orthotics?

After your order is purchased (checked out) and approved, expect your FOOTCRAFTER insoles to arrive within 10-12 working days.

Is shipping included in the price?

Yes! The price of FOOTCRAFTER insoles includes standard shipping within Hong Kong. International service will be made available soon.
Which courier do you use for local delivery?

We deliver through SF Express and Hong Kong Post, ensuring safe and reliable delivery throughout Hong Kong.
Can I choose a preferred delivery method?

Orders are shipped using either SF Express or Hong Kong Post, depending on availability and location.
How will I know when my order has shipped?

When your orthotics are shipped you’ll receive an email with tracking details where you can monitor your delivery status.
Can orthotic orders be rushed with express delivery?

Once the insoles are produced, we deliver as quickly as possible. Since each FOOTCRAFTER insole is custom-made with a careful medical grade process, rushing it is not advised.