1. We do not take cheap short-cuts. FOOTCRAFTER orthotics are truly custom made. We do not try to match your individual contours with close fitting "library" template insoles. We do not use generic templates with “one-size-fits-most” designs.
2. The contour is custom to your unique sole and our specs are custom to your insole needs.
3. We focus on restoring and maintaining your natural arch support under weight-bearing conditions, ensuring long-lasting comfort in all of your shoes.
4. FOOTCRAFTER delivers a direct-to-you solution — combining professional-grade quality with convenience, so you get the same level of support you’d expect from a clinic, but at home.

FOOTCRAFTER insoles are designed to restore and support your natural arch, even under full weight. By doing so, they help reduce strain on your feet, ankles, knees, and lower back. Many people notice improved comfort across all their shoes, less fatigue after long days on their feet, and better alignment for everyday activities or sports. Because they’re custom-made for your unique foot shape, you get a level of fit and support that off-the-shelf insoles simply can’t provide.

Custom-made orthotics are insoles specifically crafted to match the unique shape of your feet. Unlike off-the-shelf insoles, which are one-size-fits-most, custom orthotics use precise foot impressions to provide the right support exactly where your feet need it. This personalized design helps improve comfort, maintain proper arch alignment, reduce strain on your feet and legs, and support your posture and overall mobility.

At FOOTCRAFTER, we use digital 3D scanning to capture the exact intricate shaped and contours of your feet. This advanced technology allows us to record every curve with precision. The result is a pair of custom insoles that provide accurate arch support, optimal comfort, and a perfect fit, tailored uniquely to your feet.

Yes! Once you’ve had your feet 3D scanned, your scan is securely stored by our partner ARRCH. This means you can reorder replacement or additional insoles without needing a new scan, saving you time while ensuring the same custom fit and support as your original pair. Head to Reorder for more info.

With regular daily use, FOOTCRAFTER insoles typically last 3–4 years, depending on your activities, the level, type of footwear and walking technique patterns. Because they’re made from durable, clinic-grade materials, they hold their shape and support much longer than standard store-bought insoles. Many customers find they continue to feel comfortable and supportive well beyond the first three years.

The orthotic model should the suit the shoe that you will place the orthotic in. A custom insole can be a big part of reducing stress and pain in the plantar fascia. Custom support of the heel and arch contours can be the difference compared to over-the-counter insoles that only offer general support.

We advise you to take the stock insole out of your shoe and replace it with the custom made FOOTCRAFTER insole.

FOOTCRAFTER can provide targeted support and stress-relief by addressing your unique foot contours.

The orthotic model chosen should suit the shoe that you will place the orthotic in. We advise you to take the stock insole out of your shoe and replace it with the custom made FOOTCRAFTER insole.

Your feet may have an arch that you are not aware of. The FOOTCRAFTER 3D scan can pick it up and our design team uses advanced design software to conserve your arch, even if it hidden by fat pads (we all have and need fat pads!).

FOOTCRAFTER custom-made insoles are designed according to your non-weight bearing arch, knowing that your arch will stretch out to appear flat if it does not get "orthotic" support.

In most cases, no trimming is needed. FOOTCRAFTER insoles are custom-made using your shoe size and exact foot impressions, designed to fit properly inside standard footwear. If the insole is too long in the shoe, then trim it carefully with scissors. Likewise, check to see if the front-end of the orthotic curls up at the tip; if so, you can simply trim the front edge for a perfect fit.

Some shoes have a narrower toe box and, in such cases the insoles may need to be trimmed slightly to fit. Please note that once trimmed, the insoles might not fit perfectly in shoes with a regular or wider toe box. Your toes may end up resting on the edge of the insole, which might or might not cause discomfort. We suggest getting multiple sets to cover different shoe designs, but that is up to you.

It’s best to break-in to your FOOTCRAFTER insoles gradually over 10 days. Start by wearing them for 1–2 hours a day, then slowly increase the duration over a week or two. This allows your feet, muscles, and joints to adjust to the new support comfortably, reducing the risk of soreness or discomfort.

With regular daily use, FOOTCRAFTER insoles typically last 3 years+, depending on your activity level, footwear, and walking patterns. Because they’re made from durable, clinic-grade materials, they hold their shape and support much longer than standard store-bought insoles. Many customers find they continue to feel comfortable and supportive well beyond the second and even third year.

If your FOOTCRAFTER insole doesn’t fit perfectly, you can trim it for a better fit. Start by cutting it slightly larger than your original insole, then trim a little at a time until it fits comfortably. For the best result, cut at a 45° angle so the top edge is slightly longer than the bottom — this helps the insole sit more naturally inside your shoe. Check out the video demo here.

After your 3D scan is completed and your order is confirmed, FOOTCRAFTER insoles typically take 10-12 working days to be manufactured and shipped to you.

Yes! The price of FOOTCRAFTER insoles includes standard shipping within Hong Kong. We currently only ship locally, but international shipping will be available soon.

We’d love to get our products to you, but we aren't shipping to your region just yet. You can see a complete list of the countries and territories we serve by clicking here.

No, orders cannot be canceled once you’ve checked out. Because each pair of FOOTCRAFTER insoles is custom-made to your feet, we are unable to stop or reverse production after purchase.

Unfortunately, no — FOOTCRAFTER custom insoles are non-refundable. Because each pair is made specifically for your unique foot shape, we cannot accept returns or issue refunds. We recommend reviewing your order carefully before checkout.

If you can’t find your ARRCH login details, check your email for the original invite — it may have landed in your spam or promotions folder.

Make sure you're scanning in a well-lit environment. Carefully follow the guided steps in the app. Your entire foot should remain within the frame, and the scan should be smooth and steady. Avoid moving too quickly. If you're still having trouble, feel free to visit our office — we’ll be happy to assist you in person.

Make sure you’re logged in with the same email address used during registration on both FOOTCRAFTER and ARRCH. If you’ve already created your profile but don’t see it during item selection, try refreshing the page or logging out and back in. It may take a moment for your profile to sync after completing a new scan.

This issue is often caused by a slow or unstable internet connection. Try switching to a stronger Wi-Fi network and close any unnecessary background apps or VPNs. If the problem persists, restart the ARRCH app and try generating the scan again.

ARRCH is our official platform for capturing your foot shape and processing custom orthotic orders. If you’ve already completed a scan using another method, feel free to contact us — in most cases we can manually process your order. However, for the most accurate fit and fastest turnaround, we highly recommend using the ARRCH app.

This message appears when ARRCH detects potential misuse, such as logging in from a rooted or jailbroken device, or using unauthorized system modifications. For security reasons, the app is designed to run only on standard, unmodified devices. Please try accessing ARRCH from a different device that meets these requirements.

Yes. Each ARRCH account supports multiple profiles. If you need to scan someone else — such as a family member or client — simply complete the scan as usual. A new profile will automatically be created under your account for that individual.

Yes, ARRCH is currently available in multiple regions. However, if you are in an area with regulated internet usage, you may experience difficulty accessing the app or completing scans. If this happens, please contact us — we’ll confirm availability in your location and explore alternative solutions to assist you.