隱私政策

Last updated: June 3, 2026

Alpha Byte Technology Limited (doing business as FOOTCRAFTER and ARRCH) operates this store, website, and the ARRCH mobile application, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping and custom fitting experience (the "Services").
FOOTCRAFTER is powered by Shopify, which enables us to provide the e-commerce portion of the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services (including the ARRCH App) or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. It does not include data that has been completely anonymized or de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact Details: Your name, billing address, shipping address, phone number, and email address.
Biometric & Measurement Data: Images of your feet, 3D scans, depth maps, foot length/width measurements, and arch height data collected via the ARRCH mobile application or uploaded by you.
Financial Information: Transaction details, payment card information, financial account numbers, form of payment, and payment confirmations.
Account Information: Your username, password, security questions, preferences, and settings.
Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, or cancel, along with your past transaction history.
Communications: Any information you include when sending a customer support inquiry or interacting with our team.
Device & Usage Information: IP address, browser type, device identifiers, camera permissions (required for 3D foot scanning), and data regarding how and when you navigate our website or app.

2. Personal Information Sources
We collect this information from the following sources:
Directly From You: When you create an account, complete a purchase, or contact customer support.
Through the ARRCH Mobile App: When you utilize the device camera and scanning features to submit biometric data and photographs for production.
Automatically: Via cookies, log files, and similar tracking technologies when you use our website or app.
From Third Parties: Including service providers (like Shopify), manufacturing partners, and marketing platforms.

3. How We Use Your Personal Information
Product Customization: We use your Biometric and Measurement Data (scans and photos) specifically to design, model, and manufacture custom products (such as orthotics or insoles) that fit your unique physical specifications.
Service Delivery & Order Fulfillment: We use your personal data to perform our contract with you, process payments, manufacture your order, and arrange for local or international shipping.
Issues & Defect Evaluation: While custom items are non-refundable, we use your transaction and contact details to evaluate claims regarding damaged, defective, or incorrect shipments to make things right.
Marketing & Advertising: To send promotional communications by email or text message, and to serve targeted online advertisements based on your activity and preferences.
Security & Fraud Prevention: To authenticate your account, detect or investigate fraudulent or malicious activity, and ensure a secure shopping environment.
Legal Compliance: To comply with applicable cross-border laws, respond to regulatory requests, or protect our legal rights.

4. How We Disclose Personal Information
We may share your personal information with trusted third parties in the following circumstances:
With Service Providers: Including Shopify, payment processors, data analytics teams, cloud storage providers, and our specialized manufacturing and fulfillment partners.
With Marketing Partners: To support personalized advertising on external websites and social platforms.
By Your Direction: When you authorize us to pass data to external services (such as third-party login integrations).
Corporate Transactions: In connection with a business merger, restructuring, or asset sale.

5. Relationship with Shopify
Our storefront is hosted by Shopify. Shopify collects and processes your personal information to optimize the e-commerce platform. In some instances, Shopify acts as an independent data controller for enhanced features. To learn more about Shopify’s data processing and your privacy portal rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Children's Data
The Services are not intended for unassisted use by children. If you use the ARRCH app to scan the feet of a minor dependent, you represent that you are the parent or legal guardian of that child and explicitly consent to the processing of their biometric data for the purpose of creating the custom product. If a child has provided us data without consent, please contact us immediately for deletion.

7. Security and Data Retention
No security measures are completely impenetrable. We recommend using secure networks when accessing the app and website.
How long we retain your data depends on operational and legal requirements. Biometric data and 3D scans are securely stored only for as long as necessary to fulfill the purpose for which they were collected (manufacturing your unique product, verifying quality control, or handling potential defect claims) or to satisfy applicable statutory retention laws.

8. Your International Rights & Choices
Depending on where you live (including Hong Kong, the EU, UK, or forthcoming international expansion zones), you may have the right to request access to, correction of, or deletion of the personal data we hold about you.
You can opt-out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our messages. To exercise your data rights, please contact us directly at cs@footcrafter.com. We will verify your identity before fulfilling any data access or erasure requests.

9. International Transfers
As a company operated out of Hong Kong preparing for international expansion, your data may be transferred, stored, and processed outside of your home country. For transfers involving European or UK citizens, we utilize recognized safeguarding mechanisms, including the European Commission's Standard Contractual Clauses (SCCs).

10. Contact Us
If you have questions about our privacy practices, wish to file a complaint, or want to exercise your personal data rights, please contact us at:
FOOTCRAFTER & ARRCH Operated by: Alpha Byte Technology Limited
Email: cs@footcrafter.com